At Zeus4x4 Accessories Pty Ltd ("Zeus4x4," "we," "our," or "us"), we offer products that may require installation or fitting. Our goal is to make the installation process as smooth as possible, and we offer professional fitting services as well as instructions for self-installation. However, it is important to note that proper installation is essential for both product performance and safety.
By purchasing products from Zeus4x4 and/or requesting fitting or installation services, you agree to the following terms and conditions. These terms are designed to ensure that the installation process is handled correctly, while protecting both you and Zeus4x4.
2. Customer Responsibility
- Qualified Installation: We strongly recommend that products are installed by a qualified professional to ensure correct fitting and operation. If you choose to install products yourself, we provide comprehensive installation instructions to help you through the process. While we make every effort to provide accurate guidance, Zeus4x4 cannot be held responsible for issues arising from improper installation.
- Vehicle Compatibility: Before purchasing any products that require installation, it is your responsibility to verify that the product is compatible with your vehicle. Zeus4x4 can provide compatibility information based on the vehicle details you provide, but the final responsibility rests with you.
3. Installation Services by Zeus4x4
- Professional Installation: If you opt for our professional installation service, the installation will be carried out by our experienced technicians. We guarantee the quality of the installation service for [X] days/months following the installation. If any installation-related issues arise within this period, we will rectify the problem at no additional cost.
- Installation Charges: Installation fees are clearly stated at the time of purchase and are non-refundable once the installation service has been performed.
- Post-Installation Support: After installation, we provide support should any issues arise related to the installation. While we do not guarantee that issues will not occur, we are committed to assisting you in resolving any problems that stem from the initial installation.
4. Warranty and Liability
- Product Warranty: The product warranty covers defects in the material or workmanship of the product but does not cover issues caused by improper installation. If you have had a product installed by Zeus4x4, the warranty will be honored as long as the product has been installed correctly.
- Liability for Installation: While Zeus4x4 ensures the highest quality of installation when performed by our professionals, we are not liable for damage to the vehicle caused by third-party installers, nor are we liable for damages arising from misuse or modifications made after installation.
5. Return and Exchange of Installed Products
- Returns: If an installed product is defective, it may be eligible for return or exchange under the terms of the manufacturer’s warranty. However, please note that products installed by third parties are not eligible for returns unless the installation was performed by Zeus4x4.
- Exchanges and Refunds: If the product is returned within the guidelines set out in our Refund Policy, we will make every effort to exchange or refund the purchase. Products that have been installed, altered, or modified may be subject to different conditions, which will be outlined during the return process.
6. Customer Satisfaction
- Your Satisfaction Matters: Our goal is to ensure that every customer is happy with their purchase and installation. If you encounter any issues with your product after installation, we encourage you to contact us. Our team will work with you to find a satisfactory resolution, whether it’s troubleshooting the installation or arranging for product replacement under warranty.
7. Force Majeure
- Installation Delays: While we do our best to complete installations in a timely manner, Zeus4x4 is not liable for any delays in installation due to factors beyond our control, such as weather conditions, supply chain delays, or unforeseen circumstances.