1. General Information
By purchasing products from Zeus4x4 Accessories Pty Ltd ("Zeus4x4," "we," "our," or "us"), you acknowledge and agree to the following shipping terms. We aim to provide fast, reliable shipping; however, by accepting this Shipping Policy, you agree to the limitations and conditions outlined below.
2. Shipping Fees and Charges
- Shipping Costs: All shipping costs are calculated at checkout based on the shipping method, destination, weight, and dimensions of the products being purchased. Shipping charges are non-refundable unless otherwise specified under Australian Consumer Law.
- Additional Fees: Zeus4x4 is not responsible for any additional fees, including but not limited to taxes, duties, or import charges that may apply when the package arrives at your destination. These charges are the responsibility of the customer and must be paid directly to the relevant authorities.
3. Shipping Methods and Delivery Times
- Delivery Time Estimates: Shipping times provided on the website or during checkout are estimates and are not guaranteed. Zeus4x4 will make reasonable efforts to dispatch orders as quickly as possible, but we are not responsible for delays caused by third-party couriers, customs clearance, weather events, or any other factors beyond our control.
- Processing Time: Orders are typically processed and shipped within [X] business days after receipt of payment. Please note that we do not process orders on weekends or public holidays.
- Shipping Carrier: Zeus4x4 partners with various shipping carriers (e.g., Australia Post, Courier Services) to deliver our products. The choice of carrier and shipping method will be determined by Zeus4x4 at its discretion.
4. Risk of Loss or Damage
- Risk Transfer: Once the product has been shipped, the risk of loss, theft, or damage passes to the customer. Zeus4x4 is not responsible for any lost, stolen, or damaged items that occur during transit.
- Shipping Insurance: While we take great care in packaging and dispatching your order, we highly recommend that you purchase shipping insurance if available, especially for high-value or fragile items. This insurance will cover any potential loss or damage during shipping. Without insurance, Zeus4x4 assumes no liability for such losses or damages.
- Damage During Transit: If your package is damaged during shipping, it is the customer's responsibility to report the damage to the shipping carrier immediately. You must also inform Zeus4x4 within [X] days of receiving the damaged item. Failure to do so may result in your claim being denied.
5. Address Accuracy
- Customer Responsibility: It is the customer's responsibility to provide accurate and complete shipping information, including the correct address. Zeus4x4 is not responsible for any delays, errors, or lost shipments caused by incorrect or incomplete addresses provided by the customer.
- Returned Shipments: If an order is returned to Zeus4x4 due to an incorrect address or unclaimed delivery, the customer will be responsible for any additional shipping charges required to resend the order. Zeus4x4 reserves the right to withhold a portion of the refund (if applicable) to cover these costs.
6. International Shipping
- International Orders: Zeus4x4 offers international shipping to certain countries. Shipping times for international orders are subject to customs processing, which can cause delays outside of our control.
- Customs and Import Duties: International customers are responsible for paying any customs fees, taxes, or import duties imposed by their country. Zeus4x4 has no control over these charges and cannot predict what they may be.
- Refused Shipments: If a shipment is refused by the recipient and returned to Zeus4x4, the customer will be responsible for the return shipping costs. Zeus4x4 may, at its discretion, issue a refund minus shipping fees.
7. Shipping Delays and Force Majeure
- Delays: Zeus4x4 makes no guarantees regarding the timing of delivery. While we make every effort to meet delivery estimates, we are not responsible for any delays caused by factors beyond our control, such as but not limited to third-party carrier delays, natural disasters, strikes, or governmental actions.
- Force Majeure: Zeus4x4 will not be held liable for any failure to meet delivery timelines caused by events such as war, terrorism, pandemics, natural disasters, government restrictions, or any other event beyond our reasonable control.
8. Tracking Orders
- Tracking Information: Once your order has been shipped, you will receive an email with tracking information (if applicable) so you can monitor the progress of your shipment. Please note that some shipping methods may not include tracking services.
- Tracking Delays: Tracking information may not be updated immediately. While tracking information is available, Zeus4x4 is not responsible for discrepancies or delays in tracking updates provided by the carrier.
9. Returns and Exchanges
Please refer to our Refund Policy for detailed information regarding returns, exchanges, and refunds. As a reminder, Zeus4x4 does not accept returns or issue refunds for change of mind purchases, and the customer is responsible for return shipping costs unless the product is defective, damaged, or incorrect.
10. Limitation of Liability
To the maximum extent permitted by law, Zeus4x4’s liability regarding shipping is limited to the amount paid for the shipping fees. Zeus4x4 is not responsible for any consequential, incidental, or special damages arising from delays, lost shipments, or any other shipping-related issues.