Shipping Policy
Introduction
Zeus 4x4 is committed to providing a smooth and efficient shipping experience for our customers. This Shipping Policy outlines the terms and conditions for the shipping of products purchased from Zeus 4x4 PTY LTD (ABN 99 670 530 355), an Australian company based in Melbourne, Victoria.
1. Shipping Destinations
1.1. Domestic Shipping: We ship to all locations within Australia, including metropolitan and regional areas.
1.2. International Shipping: Currently, we do not offer international shipping. Our services are limited to addresses within Australia.
2. Shipping Rates and Delivery Times
2.1. Shipping Rates: Shipping costs are calculated based on the weight and dimensions of the items, as well as the destination. The shipping cost will be displayed at checkout before you complete your purchase.
2.2. Dispatch Times: Estimated delivery times are as follows:
Metropolitan Areas: 3-5 business days
Regional Areas: 5-10 business days
Remote Areas: 10-15 business days
Please note that dispatch times are estimates only and may vary due to factors beyond our control, such as courier delays and public holidays.
3. Order Processing
3.1. Processing Time: Orders are typically processed within 1-2 business days. During peak periods, processing times may be extended.
3.2. Order Confirmation: Once your order is placed, you will receive an order confirmation email. You will receive another email with tracking information once your order has been shipped.
4. Shipping Methods
4.1. We use reputable courier services to ensure your order is delivered in a timely and secure manner.
4.2. Tracking: All orders are shipped with tracking. You will receive a tracking number once your order has been dispatched, which you can use to monitor the delivery status.
5. Shipping Restrictions
5.1. P.O. Boxes: We do not ship to P.O. Boxes or Parcel Lockers. Please provide a physical street address for delivery.
5.2. Hazardous Materials: Certain products may be classified as hazardous materials and are subject to shipping restrictions. If your order contains such items, we will contact you to arrange alternative shipping methods or a refund.
6. Delivery Issues
6.1. Delayed or Lost Packages: While we strive to ensure timely delivery, delays can occur. If your package is delayed or lost, please contact our customer service team for assistance.
6.2. Incorrect Address: It is the customer’s responsibility to provide accurate shipping information. Zeus 4x4 is not responsible for delays or losses resulting from incorrect or incomplete addresses.
6.3. Damaged Goods: If your order arrives damaged, please contact us immediately with photographic evidence of the damage. We will arrange for a replacement or refund as appropriate.
7. In-Store Pickup
7.1. Availability: In-store pickup is available for customers who prefer to collect their orders from our Melbourne location.
7.2. Procedure: Select the "In-Store Pickup" option at checkout. You will receive an email notification when your order is ready for pickup. Please bring a copy of your order confirmation and a valid ID for verification.
8. Contact Information
For any questions or concerns regarding this Shipping Policy, please contact us at:
Zeus 4x4 PTY LTD
Email: Dispatch@ZEUS4X4.COM.AU
Address: 9 PRECISION DRIVE PAKENHAM VIC 3810 (CUSTOMER PICK UP)
79B LAVERTON NORTH VICTORIA 3026 (WAREHOUSING AND DISTRIBUTION)
LEBASE COURT EPPING 3076 (WAREHOUSING AND DISTRIBUTION)