Freight Cover Policy
Introduction
Zeus 4x4 PTY LTD (ABN 99 670 530 355) ("Zeus 4x4", "we", "us", or "our") is committed to providing a secure and reliable shipping experience. Our Freight Cover Policy outlines the terms and conditions under which we offer freight cover for products purchased from Zeus 4x4, an Australian company based in Melbourne, Victoria. This policy ensures that your items are protected during transit.

1. Freight Cover Overview
1.1. Coverage: Freight cover protects your purchase against loss or damage during transit from our warehouse to your specified delivery address.

1.2. Eligibility: Freight cover is available for all orders shipped within Australia. It does not apply to international shipments.

2. Coverage Details
2.1. Loss: If your order is lost in transit, Zeus 4x4 will replace the lost items or provide a full refund, including shipping costs.

2.2. Damage: If your order arrives damaged, Zeus 4x4 will replace the damaged items or provide a full refund, including shipping costs. Proof of damage (e.g., photographs) must be provided.

3. Exclusions
3.1. Neglect or Misuse: Freight cover does not apply to items damaged due to customer neglect, misuse, or unauthorized modifications.

3.2. Incorrect Address: Freight cover does not apply if the customer provides an incorrect or incomplete delivery address.

3.3. Unattended Deliveries: Freight cover does not apply to items that are delivered to and left at unattended locations at the customer's request.

4. Claims Process
4.1. Notification: If you need to make a claim under our freight cover policy, please contact our customer service team within 14 days of the expected delivery date for lost items, or within 7 days of receiving damaged items.

4.2. Documentation: Provide all necessary documentation, including your order number, photographs of the damage (if applicable), and any other relevant information requested by our customer service team.

4.3. Assessment: Our team will assess your claim and determine whether it meets the criteria for freight cover.

4.4. Resolution: If your claim is approved, we will arrange for a replacement or refund as soon as possible. For replacements, delivery times may vary depending on stock availability.

5. Additional Information
5.1. Partial Shipments: If your order is shipped in multiple packages, each package is covered individually under this policy.

5.2. Third-Party Couriers: We work with reputable courier services to deliver your orders. However, once your order is handed over to the courier, Zeus 4x4 is not liable for any delays caused by the courier. Our freight cover policy applies only to loss or damage, not to delivery delays.

6. Contact Information
For any questions or concerns regarding this Freight Cover Policy, please contact us at:

Zeus 4x4 PTY LTD
Email: SALES@ZEUS4X4.COM.AU
Address: 9 PRECISION DRIVE PAKENHAM VIC 3810 (CUSTOMER PICK UP)
79B LAVERTON NORTH VICTORIA 3026 (WAREHOUSING AND DISTRIBUTION)
LEBASE COURT EPPING 3076 (WAREHOUSING AND DISTRIBUTION)