1. Introduction
Thank you for purchasing from Zeus4x4 Accessories Pty Ltd ("Zeus4x4," "we," "our," or "us"). We are committed to providing quality products and services. However, please be advised that our refund policy is subject to specific terms and conditions. By purchasing products from Zeus4x4, you agree to the following terms.
2. No Change of Mind Refunds
Zeus4x4 does not accept returns or provide refunds for change of mind or incorrect purchases. It is the customer’s responsibility to carefully select the products they wish to purchase. We strongly recommend that you review product specifications and details before making a purchase.
3. Eligibility for Refunds or Exchanges
Refunds, exchanges, or replacements may only be issued under the following conditions:
- Faulty or Defective Products: If a product you purchased is defective or faulty, you may be entitled to a remedy under Australian Consumer Law. However, Zeus4x4 reserves the right to assess the nature of the fault or defect before deciding on any remedy, and may choose to repair or replace the item instead of issuing a refund. Refunds for faulty products will only be considered once the item has been returned and inspected.
- Incorrect Product Received: If you receive a product that does not match what was ordered, please notify us within 7 days of receiving your order. In such cases, Zeus4x4 will provide a refund, exchange, or replacement at our discretion, after confirming that the returned product is indeed incorrect.
- Damaged Goods: If a product arrives damaged, we require the customer to provide photographic evidence of the damage within 7 days of receipt. We will assess the situation and may issue a partial or full refund, repair, or replacement, depending on the circumstances.
4. Return Process
- Return Eligibility: Returns will only be accepted if the product is in its original condition (unopened, unused, and in resalable condition). Zeus4x4 reserves the right to refuse returns on items that have been used, damaged, or altered in any way.
- Return Shipping Costs: If the product is eligible for return, the customer is responsible for return shipping costs unless the return is due to a fault with the product, an error in the order, or damage incurred during shipping.
- Inspection of Returns: All returned products are subject to inspection upon receipt. Zeus4x4 reserves the right to reject any returns that do not meet our return policy criteria or that are not accompanied by proof of purchase.
5. Refund Process
- Processing Refunds: Refunds, if applicable, will be processed to the original payment method. However, Zeus4x4 reserves the right to issue a store credit or exchange instead of a refund, depending on the circumstances.
- Timing of Refunds: Refunds will be processed within [X] business days of receiving the returned product. However, depending on the payment method or financial institution, it may take additional time for the refund to be reflected in your account.
6. Non-Refundable Items
The following items are non-refundable:
- Products that have been used, opened, altered, or damaged after delivery.
- Custom-made or personalized products.
- Products that are not in their original condition or packaging.
- Digital products or services.
- Items purchased through third-party sellers or distributors.
7. Warranty
In addition to your rights under Australian Consumer Law, some products may be covered by a manufacturer’s warranty. Zeus4x4 will assist you in making a warranty claim with the manufacturer, but it is important to note that Zeus4x4 is not responsible for the performance of manufacturer warranties.
8. Limitation of Liability
To the fullest extent permitted by law, Zeus4x4’s liability is limited to the value of the product purchased. Zeus4x4 is not liable for any consequential, incidental, or special damages arising from your use of our products or services. This includes, but is not limited to, any damage, injury, loss of profits, or other indirect consequences.