Refund Policy
Introduction
At Zeus 4x4, we are committed to providing high-quality products and services. We understand that there may be occasions when you need to return a product. This Refund Policy outlines the terms and conditions under which refunds will be processed by Zeus 4x4 PTY LTD (ABN 99 670 530 355).
1. Eligibility for Refunds
1.1. Faulty or Damaged Goods: If you receive a product that is faulty or damaged, you are eligible for a full refund or replacement. Please notify us within 14 days of receiving the product.
1.2. Incorrect Items: If you receive an incorrect item, you are eligible for a full refund or replacement. Please notify us within 14 days of receiving the product.
1.3. Change of Mind: We accept returns for change of mind within 30 days of purchase, provided the item is in its original condition, unused, and in its original packaging. Please note that return shipping costs for change of mind are the responsibility of the customer.
2. Non-Refundable Items
2.1. Items that have been used or damaged by the customer are not eligible for a refund.
2.2. Custom-made or personalized items are non-refundable unless they are faulty or damaged.
2.3. Any items marked as "Final Sale" are not eligible for return or refund.
3. Return Process
3.1. Initiating a Return: To initiate a return, please contact our customer service team at [insert email address] or [insert phone number] with your order number and details of the item you wish to return.
3.2. Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to return the item.
3.3. Shipping: Pack the item securely and include the RAN inside the package. Ship the item to the address provided in the return instructions. We recommend using a trackable shipping method as Zeus 4x4 is not responsible for items lost in transit.
4. Refund Process
4.1. Inspection: Once we receive the returned item, it will be inspected to ensure it meets the return eligibility criteria.
4.2. Approval: If the return is approved, a refund will be processed to your original payment method within 14 days. You will receive a confirmation email once the refund is issued.
4.3. Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).
5. Shipping Costs
5.1. Faulty or Incorrect Items: For returns of faulty, damaged, or incorrect items, Zeus 4x4 will cover the return shipping costs.
5.2. Change of Mind: For returns due to change of mind, the customer is responsible for the return shipping costs.
6. Exchange Policy
6.1. If you wish to exchange an item for a different size or color, please follow the return process and indicate that you would like an exchange. Exchanges are subject to product availability.
7. Contact Information
For any questions or concerns regarding this Refund Policy, please contact us at:
Zeus 4x4 PTY LTD
Email: SALES@ZEUS4X4.COM.AU
Address: 9 PRECISION DRIVE PAKENHAM VIC 3810 (CUSTOMER PICK UP)
79B LAVERTON NORTH VICTORIA 3026 (WAREHOUSING AND DISTRIBUTION)
LEBASE COURT EPPING 3076 (WAREHOUSING AND DISTRIBUTION)
By purchasing from Zeus 4x4, you acknowledge that you have read, understood, and agree to this Refund Policy. We value your satisfaction and strive to ensure a positive shopping experience.